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Thank you for your review, here are some tips to help get the most out of your Air Purifier. Please ensure the filter wrapping is removed. Check this filter (in the bottom section) weekly ensuring it is kept clear of dust and debris. Location is important- It is best to be used with the window and doors closed. Ensure it is a optimal position, if you are someone who experiences allergies, place it nearby. Ensure the front grill is not block by other objects and the top outlet does not have objects placed on top to allow air to freely circulate. Leave it on- it will ensure the air is kept clean. If you are still having issues, please contact our customer services team who will be happy to help. Kind regards Jody