Hi Ralph,
We are extremely sorry to hear that you received rubbish customer service and would like to investigate this matter for you.
SkyParkSecure.com compare the prices and book for hundreds of car parking companies at all the UK airports but we don't own/operate them or provide the services, our offices are based in Blackpool.
I've checked our system and I'm unable to locate any correspondence from you in relation to your booking.
Please contact our Customer Support Team at support@skyparksecure.com as we would like to investigate and resolve this matter for you.