I’m still waiting for paperwork and any monetary refund. Process started 28th February.
Sally
Simplicity Cremations
3 years ago
Thank you for your review. I am sorry that you are unhappy with the service you have received. If you would like us to look into this further please contact our Client Relations Team on 0800 783 7171, they are available between 9am and 5pm Monday to Friday.
ลูกค้าที่ไว้วางใจได้
3 years ago
Contacted customer relation team on 17/3/22 as received letter saying that my Funeral Plan Guide had been sent to me and what did I think of it.As I had not yet received these details I wanted to know what on earth was going on!
Apparently details should be in the post plus a refund cheque for my original funeral plan which will be sent separately. I await in hope but might die in despair!
Am dealing with a lady named Katie who assures me all will be well but I must admit I’m losing confidence in Dignityy
Sally
Simplicity Cremations
3 years ago
Thank you for your comments. We are very sorry for the delay and can confirm the plan documents were posted to you on 16/3/22 and the refund cheque was posted on 21/3/22. If you would like to discuss your concerns further, please do not hesitate to contact Client Relations Team on 0800 783 7171, we are available between 9am and 5pm Monday to Friday. Kindest Regards - Client Relations.
ลูกค้าที่ไว้วางใจได้
3 years ago
Still waiting for my refund but paperwork all completed
Mr David Chinery พูดเกี่ยวกับ Simplicity Cremations ว่าอย่างไร:
Perfect service
Your company was sympathetic, considerate, helpful and understanding. Moreover polite and caring. It goes without saying the price was perfect. When my time comes I shall get my family to use you
The staff very friendly, helpful and professional making sure we understand the whole process. They were more than happy to answer any questions we might have had
Miss Janet Hunter พูดเกี่ยวกับ Simplicity Cremations ว่าอย่างไร:
Very professional and caring,took the stress out of the process.informed every step of the way.would highly recommend, I will be using this company for myself I'll be in good hands.
The service was excellent from start to finish. The staff were very caring and sympathetic at a very difficult time in our lives. Everything went just as planned.
I had problems with completing the forms that needed to be done with my com
I had problems completing the computer forms, when I asked for help of your agent he told me ; everybody else could do it he had never had that problem with anybody else and laughed. He sent copy's...
Read all
Sally
Simplicity Cremations
3 years ago
We are very sorry that you were unhappy with the service that you received. A member of our Client Relations Team will be in touch with you today to discuss your concerns further or alternatively if you would like to get in touch, you can contact the Client Relations Team on 0800 783 7171 between the hours of 9.00 a.m. and 5.00 p.m.
