Ian - the director was helpful, understanding & courteous
I would happily recommend this company to other families. They explained the process and cost etc very clearly and a ‘cooling off’ period to ensure i was confident with my decision.
Generally OK but quite a long delay from payment to actually having a visit to collect the green form. It seems they could not get through to their agent in Wales but that should not really cause so...
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Sally
Simplicity Cremations
6 years ago
Thank you for your review. If you would like to discuss your concerns further please contact our Client Relations Team on 0800 783 7171.
Absolutely l have recommended the service and shown the literature too friends who are impressed with the whole idea of cutting out all the expense that usually goes with a funeral.
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ลูกค้าที่ไว้วางใจได้
ตรวจสอบ#โดย #Feefo #แล้ว
6 years ago
Told advisor all mail should go to listed address that I gave.was not told invoice would go to my mothers address which caused emotional distress to my mother and family totally unbelievable chain of...
อ่านเพิ่มเติม
Sally
Simplicity Cremations
6 years ago
Thank you for your review. I am sorry that we have not been able to resolve your concerns satisfactorily, if you would like to discuss this any further please do contact Client Relations on 0800 731 0655.
ลูกค้าที่ไว้วางใจได้
6 years ago
Been waiting for the funeral pack to arrive for 6 weeks only resived satisfaction survey .
Phoned and asked why no pack told it was returned by royal mail .since the 12/ 1/20
Only once from the 12th did they try to contact me so left in limbo for weeks no other correspondence viva email SMS or trying to phone me again
This address is were the ashes are supposed to be sent to does not fill me with confidence at all in such a stressful time
Why was there no follow up message or call
It seems that once you have paid customer is down the list of priorities
Left feeling unsure that my father's last wishes will be followed through
Sally
Simplicity Cremations
6 years ago
Thank you for your review. I am sorry that you are dissatisfied with the service you have received from us. Our Client Relations Department is aware of your concerns and are investigating this for you.
This service is just what I was looking for, when I phoned to enquire the staff were very helpful and friendly, they sent all the information to read and pointed me in the right direction to book and...
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0
แบ่งปัน
ลูกค้าที่ไว้วางใจได้
ตรวจสอบ#โดย #Feefo #แล้ว
6 years ago
My husband and I have taken out two orchids plans. I spoke to Kam who answered all my questions I thought she was very professional.
