My frequent contacts seemed to be dealt with by a call centre. Agents were polite ~ so they were OK at answering the phone. However, I found that they were not "thinking" for themselves and...
อ่านเพิ่มเติม
Sally
Simplicity Cremations
6 years ago
Thank you for your review. I am sorry to see that you were unhappy with the service provided. A member of our client Relations will be in contact with you today to discuss your concerns further. Kind regards.
0
แบ่งปัน
ลูกค้าที่ไว้วางใจได้
ตรวจสอบ#โดย #Feefo #แล้ว
6 years ago
So simple....
Omg..... what a service. I'm not a very technical person....in fact I avoid most of today's technology but I'd heard of Simplicity Cremation and really wanted to know more so I bit the bullet and...
It was made very easy for me to take out a policy with you
Excellent customer service you staff are great very friendly and professional I set up a plan when I asked to upgrade it was no problem. A very easy and pleasant experience Thank you
0
แบ่งปัน
ลูกค้าที่ไว้วางใจได้
ตรวจสอบ#โดย #Feefo #แล้ว
6 years ago
You didn't let us know in advance when she was being cremated so we could
You should have told us when she was being cremated so we could think about her. We still don't know when it happened.
Sally
Simplicity Cremations
6 years ago
Thank you for your review. A member of our Client Relations Department will contact you this morning to discuss your concerns.
Professional, helpful. Policy taken out over the phone. Very willing and able to answer all my questions. Appears I think to be a fair prices for services offered
An imperfect solution-let down by multiple communication failures
The communication was very bad sometime you gave the impression you did not know what you were doing
You mis laid a document I sent , I was promised multiple calls back which only happened after I...
อ่านเพิ่มเติม
Sally
Simplicity Cremations
6 years ago
Thank you for your review. I am sorry that you are unhappy with the service that you have received. Someone from our Client Relations Team will be in touch with you to discuss your concerns further.
