The service in making the plan was excellent. What let them down was the incorrect spelling of my last name. It was obvious that there was no quality check at the end of the process. They apologised...
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Sally
Simplicity Cremations
6 years ago
Thank you for your review. I am sorry that you are unhappy with the service you have received, if you would like us to look into this further please contact the Client Relations Team on 0800 783 7171.
TC
Trusted Customer
6 years ago
The correction has been made and I am awaiting the corrected paperwork
They were quick to answer any queries I had; the plan is what I wanted and was easy to arrange; I received a follow up phone call (just to make sure that I understood what I was going to be receiving.