I had to cancel the reservation and they made me pay 10€ for "administration fee". That's absolutely awful. I will not book them if I need to in the future.
Customer Services
Shuttle Direct United Kingdom
25 days ago
We’re very sorry to hear that you were disappointed with the cancellation fee, and we understand that this was frustrating.
We would like to clarify that the administration fee is part of our standard procedure when a reservation is cancelled. This fee covers the administrative processing associated with the cancellation and is applied in accordance with our booking terms.
We sincerely apologize if this was not clear when you made your reservation. We appreciate you taking the time to share your feedback, as it helps us improve how we communicate our policies to our customers.
We hope to have the opportunity to welcome you again in the future.
วันที่ซื้อ: 21/09/2026
0
แบ่งปัน
LG
Lars Granholm
ตรวจสอบ#โดย #Feefo #แล้ว
SWE
25 days ago
Lars Granholm พูดเกี่ยวกับ Shuttle Direct United Kingdom ว่าอย่างไร:
Punktliga och trevliga chaufförer
วันที่ซื้อ: 21/09/2026
0
แบ่งปัน
HA
Haris
ตรวจสอบ#โดย #Feefo #แล้ว
DEU
25 days ago
Haris พูดเกี่ยวกับ Shuttle Direct United Kingdom ว่าอย่างไร:
The flight was delayed and it took a long time to get our luggage. The driver waited for us and contacted us via mobile phone. Excellent service. Would definitely use them again.
วันที่ซื้อ: 20/09/2026
0
แบ่งปัน
EH
Erik Höhn
ตรวจสอบ#โดย #Feefo #แล้ว
26 days ago
Erik Höhn พูดเกี่ยวกับ Shuttle Direct United Kingdom ว่าอย่างไร:
Easy to make your booking, clear and accurate information when arriving at your destination, helpful staff at your airport and helpful drivers, clean and air conditioned coaches, prompt service with...