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We are sorry to hear that your experience did not meet your expectations. We understand your concerns regarding the allocation of a solicitor, the subsequent switch, and the need for frequent follow ups. We also acknowledge the issues you encountered with documentation and billing errors, as well as the delay in completion. We appreciate you bringing these matters to our attention and regret any frustration or inconvenience this may have caused. We will forward your comments to the Law firm and ask that they review internally.