I have travelled with you several times and it had always been a very good experience. I have recommended you to friends and they have booked with you.
It would have been helpful to have received advice about what to pack for this tour - at one point we were in snow-capped mountains and then later in the jungle. Also there was no information about...
We had to sit separately on flight out. Couldn't sit together on Glacier Express. Suggest you give allocated seat numbers to clients to use, so there's no confusion.
And had to rush and claim seats...