The service was fine. The staff were very attentive and polite and friendly.
No complaints with the staff or service
Riviera Travel
Riviera Travel
26 days ago
It's wonderful to hear that you found our service to be fine and that our staff were attentive, polite, and friendly. We're delighted that you had no complaints and appreciate you sharing your positive experience.
รีวิวสินค้า
Riviera Travel
Riviera Travel
26 days ago
We are very sorry to hear that your recent experience did not meet your expectations. We appreciate you taking the time to share your feedback with us regarding the condition of the ship, the catering, and the excursions. We understand your concerns and regret that we fell short on this occasion.
Very clear and supportive. A pleasure to travel with the company
Riviera Travel
Riviera Travel
27 days ago
It’s wonderful to hear that you found our service very clear and supportive. We are delighted that you had a pleasure travelling with us.
รีวิวสินค้า
Riviera Travel
Riviera Travel
27 days ago
Thank you for your wonderful review! We are delighted to hear that you had an absolutely fantastic trip and that our organization, the fascinating facts, and the rich culture and history met your expectations. It's also great to know that you enjoyed the lovely hotels, good food, and accommodation. We truly appreciate you sharing your positive experience with us.
The preparation for the trip and communication does need improvement but on the trip itself we could not have asked for more
Riviera Travel
Riviera Travel
28 days ago
Thank you for your review.
We are pleased to hear that you found your holiday to be an unforgettable experience and that the arrangements and service provided during the trip met your expectations.
We have noted your comments regarding the pre-departure preparation and communication. Whilst we are sorry that aspects of this did not fully meet your expectations, we appreciate you bringing this to our attention, as guest feedback helps us identify areas where improvements can be made.
We hope to have the opportunity to welcome you on another Riviera Travel holiday in the future.
รีวิวสินค้า
Riviera Travel
Riviera Travel
28 days ago
Thank you for your 5* review!
We are delighted to hear that you had such an amazing experience on your Signature Tour. It's wonderful to know that Sharon provided first-class service and that you felt well looked after by our tour operators and drivers, leading to such a positive group dynamic. We are pleased that the Alaska cruise and the Rocky Mountaineer journey exceeded your expectations, offering stunning scenery and memorable wildlife encounters. It's fantastic that the added extras enhanced your experience, making it even more special. .
We genuinely hope to welcome you on another wonderful experience in the near future .
Service was ok, the guide was good and efficient (A smile would have been good!)
Riviera Travel
Riviera Travel
28 days ago
Thank you for your feedback.
We are pleased to hear that you found the service to be okay and that our guide was good and efficient. We appreciate you taking the time to share your experience with us.
รีวิวสินค้า
Riviera Travel
Riviera Travel
28 days ago
Thank you for taking the time to share your feedback on your recent trip to Helsinki, Tallinn, and Riga.
We are delighted to hear that you enjoyed your experience, covering three cities across three different countries. It's wonderful that your flights and transfers worked well, and we're pleased that you found our hotel selections to be satisfactory, with one being excellent, one good, and one reasonable. We appreciate you noting the value of the included B&B basis and group meals. It's great to know that the city tours provided good background information and that you had a reasonable amount of free time to explore. We are also very happy to hear that your guide was knowledgeable and efficient.
Excellent. This was our 4th river cruise with Riviera. Collectively they have been varied, interesting and enjoyable.
Riviera Travel
Riviera Travel
28 days ago
Thank you for your 5* review!
It is wonderful to hear that you have had such excellent experiences on your river cruises with us, and that this was your 4th! We very much appreciate your continued loyalty and are so pleased that you continue to find your journeys varied, interesting, and enjoyable.
We look forward to welcoming you onboard again in the near future .
รีวิวสินค้า
Riviera Travel
Riviera Travel
28 days ago
Thank you for your 5* review!
We are so pleased to hear that you found the Burgundy, the River Rhone & Provence Cruise to be a relaxing and varied experience. It’s wonderful to know you enjoyed your time with us.
Thank you for sharing your wonderful feedback about your recent holiday experience with Riviera Travel.
We are so pleased to hear that you found the holiday to be excellent and that everything ran smoothly. It's also fantastic to know you enjoyed visiting beautiful countries and appreciated the company of your fellow travellers. We hope to welcome you on another Riviera holiday in the future.
Good. Annoyed that our flight time was changed after our booking, but we did receive £50 compensation per person but had to ask.
Riviera Travel
Riviera Travel
28 days ago
Thank you for taking the time to share your feedback.
We are pleased to hear that your holiday delivered what you expected and that you had a good overall experience.
We appreciate your comments regarding the change to your flight time. Whilst airlines can occasionally make schedule amendments after bookings have been confirmed, we fully understand the frustration and inconvenience this can cause. We are pleased that compensation was provided; however, we are sorry to learn that you felt you needed to request this rather than it being communicated more clearly at the time.
Your feedback has been noted and will be shared with the relevant teams as we continually strive to improve our communication and service.
We hope to have the opportunity to welcome you on another Riviera Travel holiday in the future.
รีวิวสินค้า
Riviera Travel
Riviera Travel
28 days ago
Thank you for taking the time to share your feedback on your recent tour.
We are delighted to hear that Rachel was such an excellent tour guide, and we appreciate you highlighting her friendliness, knowledge, and organisation. We also note your comments regarding the time spent at the Roskilde Viking experience and the cathedral and will certainly take this on board.
All the crew were friendly and helpful and nothing was too much trouble. The restaurant team were very efficient.
Riviera Travel
Riviera Travel
28 days ago
Thank you for your 5* review.
We are delighted to hear that you had such a positive experience with our crew and restaurant team. It's wonderful to know that their friendliness, helpfulness, and efficiency made your time with us so enjoyable. We appreciate you sharing your feedback.
รีวิวสินค้า
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ดูสื่อทั้งหมด (2)
Riviera Travel
Riviera Travel
28 days ago
It's wonderful to hear that you had such a fantastic time on board the Douro Elegance. We're delighted you enjoyed the ship, the onboard team , the food and wine, the scenery, and the excursions. Thank you for sharing your positive feedback about your experience.
