Our experience with Riviera was mixed. When we first booked, the service felt like four stars, but this dropped to two stars due to the lack of communication in the two weeks leading up to our...
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Riviera Travel
Riviera Travel
9 days ago
We are so pleased to hear that you had a wonderful holiday with us, and that the crew of the Riviera Rose provided you with excellent service. We appreciate you sharing your feedback regarding your pre-departure communications, and we will certainly take your comments on board.
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9 days ago
Riviera Travel
Riviera Travel
9 days ago
We are so pleased to hear that your holiday was exceptional from the moment you stepped out of Porto airport. It's wonderful to know that the Riviera team were there to greet you, setting the tone for the superb service you experienced. We are delighted that the Riviera Rose met your expectations and that your cabin was comfortable and well-serviced. It's also great to hear that you enjoyed the excellent food and the all-inclusive drinks package. We're particularly glad that the Chef's Dinner was a memorable highlight and a perfect conclusion to your truly wonderful week. Thank you for sharing your positive feedback.
Excellent tour manager. Kept us all informed. Was always on hand if you needed any help. Chleopatra gave us the best experience and a very enjoyable holiday.
An absolute treasure to Riviera Travel....
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Riviera Travel
Riviera Travel
9 days ago
Thank you for your wonderful feedback regarding your recent tour. We are delighted to hear that our tour manager, Chleopatra, provided you with an excellent experience and contributed to a very enjoyable holiday. We are pleased that you found the excursions to be very good with a knowledgeable guide, and that the balance of morning activities and free afternoons suited you well. It's also great to hear that you enjoyed the high standard of the hotel in Athens. We appreciate you sharing your thoughts on the hotel's restaurant and the alternative dining options available nearby.
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Riviera Travel
Riviera Travel
9 days ago
Thank you for taking the time to share your feedback on your recent Athens and Greek Islands Cruise aboard Celestyal Journey. We're pleased to hear that you had a generally good experience and enjoyed the entertainment and service.
We appreciate your detailed comments regarding the internal cabins, dining options, and onboard spending. Your insights are valuable to us as we continually strive to enhance our guest experience. We're glad that the inclusive tipping policy and attentive, yet non-intrusive, service met with your approval. We also acknowledge your observations about the pricing of drinks, certain menu items, specialty dining, and shore excursions.
Thank you again for your review.
What makes a holiday stand out above other companies is the quality of the tour manager and comfort of travel and hotel This holiday met those expectations
Riviera Travel
Riviera Travel
9 days ago
We are delighted to hear that the quality of your tour manager, the comfort of your travel, and your hotel all contributed to making your holiday stand out. It's wonderful to know that we met your expectations.
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ดูสื่อทั้งหมด (2)
Riviera Travel
Riviera Travel
9 days ago
We are so pleased to hear that you had an excellent experience with our Tour Manager, coach, itinerary, and hotel. Thank you for your wonderful feedback!
วันที่ซื้อ: 14/09/2026
0
แบ่งปัน
MA
Marion
ตรวจสอบ#โดย #Feefo #แล้ว
10 days ago
Marion พูดเกี่ยวกับ Riviera Travel ว่าอย่างไร:
Our guide was very knowledgeable, and our coach driver was very good.
Riviera Travel
Riviera Travel
9 days ago
We're so glad to hear that you enjoyed your trip and found our guide knowledgeable and our coach driver to be very good. It's wonderful when our team can contribute to a memorable experience.
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Riviera Travel
Riviera Travel
9 days ago
We are delighted to hear that you enjoyed your trip to Normandy. We appreciate you sharing your feedback regarding the itinerary and the pacing of certain excursions, particularly the Rouen Walk, Monet's Gardens, Gold Beach, and the D Day Museum. We understand that changes to the original plans can impact the experience, and we regret that you felt some days were rushed and tiring. It is good to know, however, that despite these challenges, you still had an enjoyable holiday.
excellent other than Jackie's no show at Bristol Airport
Riviera Travel
Riviera Travel
9 days ago
Hello,
We are so pleased to hear you had an excellent experience overall. We appreciate you taking the time to share your feedback.
Kind regards,
Riviera Travel
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Riviera Travel
Riviera Travel
9 days ago
Hello,
We are so pleased to hear that you had a great holiday and found the visits interesting with plenty of time for exploring. We also appreciate you sharing your thoughts on the group meal.
We are sorry to hear about the issue you experienced at Bristol airport with Jackie not being present as expected. We understand how important it is to have seamless assistance during your travels. We value your feedback on this matter and will take it on board.
Kind regards,
Riviera Travel
The whole trip was well planned and our guide Nicola was excellent. Could not fault anything.
Riviera Travel
Riviera Travel
10 days ago
We are delighted to hear that your trip was well-planned and that Nicola was an excellent guide. It's wonderful to know that you couldn't fault anything and enjoyed your experience with us.
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Riviera Travel
Riviera Travel
10 days ago
We're delighted to hear that you had an excellent trip and enjoyed exploring the less common parts of Italy with us, particularly visiting Padova, Vicenza, and Mantova. It's wonderful to know you appreciated the variety of museums and the flexibility to choose which ones to visit.
Generally very good service. Had to make a call due to motorway closure which was handled very well and info passed to our tour guide
Riviera Travel
Riviera Travel
10 days ago
Thank you for sharing your feedback.
We are pleased to hear that you found our service to be generally very good and that the necessary arrangements were handled efficiently, ensuring your tour guide was kept informed. We appreciate you taking the time to let us know.
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Riviera Travel
Riviera Travel
10 days ago
Thank you for your review.
We are delighted to hear that you enjoyed your holiday and found it to be well-organised. It's wonderful that you had an amazing experience on the Bernina Express. We appreciate your feedback regarding the itinerary and the hotel. We're glad you were happy with your upgraded room. We also note your kind words about Matt, our tour guide, and are pleased he was so knowledgeable and helpful.
Very good as expected; we've been on European river cruises with Riviera which are always very well run.
Riviera Travel
Riviera Travel
10 days ago
It's wonderful to hear that your experience was very good and met your expectations. We're delighted you found the cruise to be well run, and we appreciate you sharing your positive feedback.
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Riviera Travel
Riviera Travel
10 days ago
We are so pleased to hear that you had a thoroughly enjoyable holiday and that Bernie was such a brilliant tour manager. It's wonderful to know he was one of the best you've ever had.
We are absolutely delighted to hear that you had such a positive experience with our service. Thank you for taking the time to share your feedback with us.
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Riviera Travel
Riviera Travel
10 days ago
It's wonderful to hear you had such a fabulous experience in Norway and that our itinerary provided a great introduction to the southern cities and landscapes. We're so pleased you enjoyed the variety of travel experiences, from coach and train to boat, and that the balance of organised activities and free time allowed you to explore in greater depth.
We are delighted to hear that everything went smoothly for you. Thank you for sharing your positive experience.
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Riviera Travel
Riviera Travel
10 days ago
Thank you for taking the time to share your feedback on your recent holiday.
We are delighted to hear that you really enjoyed your trip overall. We appreciate you sharing your thoughts regarding the tour manager's delivery and the hotel experiences, and we hope that future journeys with us will be even more enjoyable.