Poly Performance คำวิจารณ์

Hey William, Sorry to hear you had trouble with your recent order. Certain vendors of ours sometimes run into stocking issues of their own which we cannot control. Our customer service team is normally very good at keeping customers informed with updates on backordered items but we are unhappy to hear you had a negative experience on one of your calls. Thanks for leaving us honest feedback. Hopefully we get the chance to make things up to you if you decide to give us a chance on a future order. -Colin, Web & Marketplace Coordinator

Привет, Виктор, мы рады услышать, что все, что вы заказали, было превосходным! Спасибо, что нашли время, чтобы оставить нам свой положительный отзыв. Мы будем рады помочь вам в будущем в следующий раз, когда вам понадобятся детали.

 -Мадди, Обслуживание клиентов

Hey Justin, We're glad to hear your order arrived fast and the service was great! Thank you for taking the time to give us your positive feedback. We look forward to hearing from you the next time you need parts. 

-Maddie, Customer Service 

Tanner, We are saddened to hear that you had a negative experience with us. After looking into your order I see that there was a slight delay getting shipment confirmation from Trail Gear/LROR for the kit you ordered. Our customer service team should have reached out to you, but I am sorry if there was any miscommunication about your order. Hopefully you decide to give us another chance in the future. -Colin, Web & Marketplace Coordinator

Hey Matthew, Thanks for taking time to leave us your positive feedback and that picture. We're happy you had a great experience with us! We are looking forward to hearing from you the next you need parts! 

-Maddie, Customer Service 

Hi Sheldon, Thank you for taking the time to leave us your positive feedback. We're pleased to hear the service was quick and you are happy with your purchase. We look forward to hearing from you the next time you need parts! 

-Maddie, Customer Service 

Hi Keith,

Thank you for taking the time to leave your review, I'm sorry we haven't been able to deliver this in a timely manner. We ran into an unexpected issue with the supplier of the part you ordered and will no longer be carrying it. Your refund should be processed today. I appreciate your feedback and hope to exceed your expectations should you choose to purchase from us in the future.
Regards,
Andy Knox, General Manager