Prompt response to online quote and good customer service talking through what I needed from my insurance. Recommended to me by a friend. Best value amongst competitors.
Customer service is unexisting and truly appalling. Especially when you're looking for help before a job. I have called their phone lines and they're always down, eventually after 5pm there's an...
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PolicyBee
PolicyBee
1 year ago
Hello Alessandro,
I'm sorry you had trouble getting through to us and for any confusion around your documents. It looks like everything’s been sorted now you’ve spoken to my colleague Lisa on the phone.
Although it's unusual, our phone lines must have been very busy at the time you tried to contact us, so thanks for messaging, it's always a helpful option.
If there’s anything else you need, please don’t hesitate to let us know.
Kind regards, Kerri-Ann Hockley, Director of Customer Service.
Absolutely brilliant, they actually answered their phones unlike other companies I had tried, they listened and were knowledgeable about their products.
Independent broker making small business insurance quick, easy, and clear-cut to buy – online or by phone. No jargon, no call centres. Just friendly experts and smart digital tools.
It’s easy insurance that keeps small business buzzing, with advice and support you can rely on.
Independent broker making small business insurance quick, easy, and clear-cut to buy – online or by phone. No jargon, no call centres. Just friendly experts and smart digital tools.
It’s easy insurance that keeps small business buzzing, with advice and support you can rely on.