Pharmacy2U Online Doctor คำวิจารณ์

Good Morning, Thank you for your review. I can see that this was your first order with Pharmacy2U and I am very sorry your delivery was not complete as expected. Over the last few weeks we have experienced some disruption to our timescale due to the current increased demand on Royal Mail. You have since spoken with our customer care team and I can see a resend has been arranged which should be with you as soon as possible. Kind regards

Good Morning, Thank you for your further comments. I am very sorry for the delay with your original and resent order, we do use Royal Mail for all deliveries so even a resend would be subject to the delays within the Royal Mail network. These delays are affecting all of our patients and we have had to ask for their patience whilst Royal Mail work through their increased workload. These delays have been caused by the current restrictions in placed due to Covid, so more people are shopping online and Christmas and is unfortunately our of our direct control. Your local delivery office may also be more affected than others. Please understand we are doing our best given the situation and we are in communication with the Royal Mail management teams daily regarding their operational status. All I can ask is that you allow some more time for your delivery to be complete. Please accept my apologies for the situation. Kind regards.

Good Morning, Thank you for your review. I am very sorry to hear your delivery was not complete as expected. We have seen some significant delays within the Royal Mail network in recent weeks, I can only assume your order was also affected by this. The tracking information on the parcel indicates the delivery was complete on the 22/12, so I trust you have since received your delivery. Please let us know if this is not the case. Kind regards.

Good Morning, Thank you for your review. I am very sorry to hear your delivery was not complete as expected. I can see that we dispatched your order with Royal Mail at the beginning of December, but unfortunately the tracking information never updated to suggest it was in their network. I have arranged a free resend of your medication now and you should receive this delivery as soon as possible. Royal Mail have encountered some delays within their network in recent weeks, please accept my apologies for this. Kind regards