Thank you for taking the time to write us your review. We are so sorry to hear that your cat is not taking to the Tribal Sausage in the Pollock and Cod flavour. We completely understand that each cat has preferences for their food, especially when it comes to the smell and taste. Due to this, we proudly offer our money-back guarantee, which your order certainly qualifies for. One of our friendly customer service team members will be in touch shortly to discuss the money-back guarantee in more detail with you.
when problem arose with delivery by Royal Mail, it was quickly sorted out in Customer Service - a replacement was sent overnight so that I didn't run out! Very friendly and efficient. Many thanks.
Company are great but the courier they use was not good
Laurel
Pets Corner
1 month ago
Dear Tracy,
Thank you so much for taking the time to leave your review and your kind words. It's so wonderful to hear how well the litter is working for both you and your lovely cats.
We are, however, deeply sorry about all the issues you have encountered with DPD recently and the disruption it has caused. We completely understand your frustration with these delays and would like to reassure you that this experience has been escalated with DPD directly for further investigation, review and improvement in their service.
We've been at the forefront of animal nutrition since 1968, and we only promote foods that are wholesome, natural and give pets everything they need for a long, healthy life.
The products we sell are the best quality, and when you look at all of the extra details they are better value too!.
We've been at the forefront of animal nutrition since 1968, and we only promote foods that are wholesome, natural and give pets everything they need for a long, healthy life.
The products we sell are the best quality, and when you look at all of the extra details they are better value too!.