Robert Keenan พูดเกี่ยวกับ Petcover New Zealand ว่าอย่างไร:
Petplan is quite good but very little options elsewhere
Did not like the follow up phone call. It wasn't requested nor needed. The online quote was easy to get.
Petcover Group
Petcover New Zealand
6 years ago
Hi Robert,
Thank you for taking the time to review us and provide your honest feedback. I have passed this onto the relevant department. We are always looking for ways to improve our customer service this feedback will assist with this.
Kind Regards,
Mireia
Petplan Social Team
0
แบ่งปัน
ลูกค้าที่ไว้วางใจได้
ตรวจสอบ#โดย #Feefo #แล้ว
6 years ago
Good knowledge on the subject
Petcover Group
Petcover New Zealand
6 years ago
Hi there,
Thank you for the great five star review! We are so glad to hear that you have been happy with your service, we put customer service as our priority and your review reaffirms this. Thank you for the feedback.
Kind Regards,
Mireia
Petplan Social Team
0
แบ่งปัน
ลูกค้าที่ไว้วางใจได้
ตรวจสอบ#โดย #Feefo #แล้ว
6 years ago
Great service
Answered the phone right away, were knowledgeable about the services, and the policy set up was easy.
Petcover Group
Petcover New Zealand
6 years ago
Hi there,
Thank you for the great five star review! We are so glad to hear that you have been happy with our service. Your feedback is greatly appreciated.
Kind Regards,
Mireia
Petplan Social Team
0
แบ่งปัน
ST
Stephanie Taylor
ตรวจสอบ#โดย #Feefo #แล้ว
6 years ago
Stephanie Taylor พูดเกี่ยวกับ Petcover New Zealand ว่าอย่างไร:
Use correct contact details
Petcover Group
Petcover New Zealand
6 years ago
Hi Stephanie,
Thank you for taking the time to review us and providing your honest feedback we greatly appreciate it.. We are always looking for ways to improve our customer service. I will pass this onto the relevant department.
Kind Regards,
Mireia
Petplan Social Team
0
แบ่งปัน
AW
Alec Webster
ตรวจสอบ#โดย #Feefo #แล้ว
Waikanae
6 years ago
Alec Webster พูดเกี่ยวกับ Petcover New Zealand ว่าอย่างไร:
The process was simple, the information clear and concise and the people I spoke to very professional
Petcover Group
Petcover New Zealand
6 years ago
Hi Alec,
Thank you for the five star review! We are so glad to hear that you have been happy with our customer service. Thank you for taking the time to review us.
Kind Regards,
Mireia
Petplan Social Team
0
แบ่งปัน
RC
Rhonda Cox
ตรวจสอบ#โดย #Feefo #แล้ว
Sydenham
6 years ago
Rhonda Cox พูดเกี่ยวกับ Petcover New Zealand ว่าอย่างไร:
Easy to sign up. Quick response
Petcover Group
Petcover New Zealand
6 years ago
Hi Rhonda,
Thank you for the five star review! We are glad to hear you have been happy with our service.
Kind Regards,
Mireia
Petplan Social Team
0
แบ่งปัน
ลูกค้าที่ไว้วางใจได้
ตรวจสอบ#โดย #Feefo #แล้ว
6 years ago
Have I done the right thing?
I spoke with a really helpful lady initially but had to ring back to sign up. Luckily for me the lady had told me important things because the person I got when I phoned back didn’t offer me either...
อ่านเพิ่มเติม
Petcover Group
Petcover New Zealand
6 years ago
Hi there,
Thank you for taking the time to review us and providing your honest feedback, we greatly appreciate it. We apologise that our service did not satisfy your expectations. I have passed this onto the relevant department to look into for you. We are always looking for ways to improve our customer service and your feedback will assist us with this. Kind Regards,Mireia
Petplan Social Team
0
แบ่งปัน
EA
Emma Aubin
ตรวจสอบ#โดย #Feefo #แล้ว
6 years ago
Emma Aubin พูดเกี่ยวกับ Petcover New Zealand ว่าอย่างไร:
HELPFUL AND FAST SERVICE, THANK YOU.
Petcover Group
Petcover New Zealand
6 years ago
Hi Emma,
Thank you for the five star review! We are thrilled to hear you have been happy with our service. Thank you for taking the time to review us.
Kind Regards,
Mireia
Petplan Social Team
1
แบ่งปัน
CL
Chris Lessel
ตรวจสอบ#โดย #Feefo #แล้ว
6 years ago
Chris Lessel พูดเกี่ยวกับ Petcover New Zealand ว่าอย่างไร:
NO contact regarding claim in over 2 weeks, have not heard back from anyone
Logged claim, have not heard back in over 2 weeks when they said they would be in contact within 10 days
Competitors said this would happen
Petcover Group
Petcover New Zealand
6 years ago
Hi Chris,
Thank you for taking the time to provide your honest feedback. I have passed this onto the claims department who will look into this for you and get back to you as soon as possible.
Kind Regards,
Mireia
Petplan Social Team
0
แบ่งปัน
KP
Katie Phillips
ตรวจสอบ#โดย #Feefo #แล้ว
6 years ago
Katie Phillips พูดเกี่ยวกับ Petcover New Zealand ว่าอย่างไร:
The person who helped me was good.
Nicholas Thorburn was very professional and friendly. He did a good job.
Petcover Group
Petcover New Zealand
6 years ago
Hi Katie,
Thank you for the five star review! We are so glad to hear that you have been happy with the service we have provided and found our staff to be friendly and professional. I will pass this feedback onto Nicholas.
Kind Regards,
Mireia
Petplan Social Team
Petcover is one of New Zealands's leading pet insurance providers. We are committed to helping to keep the nation’s pets healthy, and their owners happy.
Petcover is one of New Zealands's leading pet insurance providers. We are committed to helping to keep the nation’s pets healthy, and their owners happy.