We had to make a claim on our 6 week free plan which came with the puppy. We were very impressed with how the online people worked with us and with how fast the claim was processed.
วันที่ซื้อ: 12/02/2016
0
แบ่งปัน
NI
Nicole
ตรวจสอบ#โดย #Feefo #แล้ว
Melbourne, Australia
10 years ago
Nicole พูดเกี่ยวกับ Petcover Australia ว่าอย่างไร:
They declined my claim for treatment of gastroenteritis stating that my 8 week old pup had a 'pre-existing condition' of diarrhoea when she was brought home. This 'pre-existing condition' is an...
อ่านเพิ่มเติม
Petplan Australia
Petcover Australia
10 years ago
Thanks for the feedback. We've passed this onto our claims team to look at improving our service and communication.
วันที่ซื้อ: 06/01/2016
0
แบ่งปัน
ลูกค้าที่ไว้วางใจได้
ตรวจสอบ#โดย #Feefo #แล้ว
10 years ago
Happy to help when I phoned - though haven't submitted claim yet
I thought it was a great idea to be offered 6 weeks free pet cover through Petplan when we picked up up puppy Mandy from the breeder. Good marketing idea - some people may just take the 6 weeks and...
I had a free policy from the breeder for our puppy and on receiving an email I renewed the policy before the end of the 3 months. However, I continued to receive emails, phone calls and text messages...
Takes months to get the money back from the claim and we are still taking him back for check ups and more visits at $100-$150 everytime, on top of everything else already paid. All take, No give.
Petplan Australia
Petcover Australia
10 years ago
Thanks for your feedback. We've passed this onto our team to try and improve our service in the future.
Petcover is one of Australia's leading pet insurance providers. We are committed to helping to keep the nation’s pets healthy, and their owners happy. Petcover offers pet insurance plans for dogs, cats, horses and exotic pets such as birds, reptiles and small mammals.
Petcover is one of Australia's leading pet insurance providers. We are committed to helping to keep the nation’s pets healthy, and their owners happy. Petcover offers pet insurance plans for dogs, cats, horses and exotic pets such as birds, reptiles and small mammals.