Bit hard to rate at the moment as luckily not needed to make a claim! But very good so far. My quote was cheaper than other companies I'd tried, you also have the option not to have cover for the...
Very good cover at low cost. No pressure to add on un-necessary frills
I setup my policy to cover my Volt electric bike by telephone. The Pedalsure adviser was most helpful and adequate cover was arranged and a generous discount was applied. The premium is split into...
I have been unfortunate to have a claim. Bike was stolen from outside my work. Still don't know how they got through my lock! Anyway, claims process was quick, PedalSure were polite and I wasn't made...
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ลูกค้าที่ไว้วางใจได้
ตรวจสอบ#โดย #Feefo #แล้ว
9 years ago
Excellent cover and customer service
Great customer service, Pedalsure promptly responded to my queries. Good to deal with a firm that cares about its customers and offer specialist insurance for cyclists. Would happily recommend and...
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Phil Cooper
Pedalsure Ltd
9 years ago
Thank you for your positive feedback. We greatly appreciate your business and commendation.
Even though I made a mistake in entering my email address, documents etc were emailed through minutes after I enquired about it. Very easy to navigate website and very good prices
There was no mention of the excess until after purchase and at £75 this would not have been a policy I would have considered. Shall not be renewing!
Phil Cooper
Pedalsure Ltd
10 years ago
Christopher,
Thank you for your feedback. We value your opinion. It is not our intention to mislead. We do detail our excess policies on the site. For example they are found in the FAQS. Such excess are also common across the sector.
In most instances where we can supply new for old replacements We are also able to waive any excess.We are currently about to launch an updated site. I will speak to our development manager and ask him to highlight our policy clearer so that it is made more transparent.
We can arrange for the cancellation if your policy and full reimbursement of any premium paid. Please email me personally at Phil.cooper@pedalsure.com and I will follow your instructions.We apologise for any inconvenience.
Regards
Phil Cooper
Pedalsure
TC
Trusted Customer
10 years ago
Thank you Phil. You have demonstrated exceptional customer service and I will remain with your company and look forward to seeing your updated site at policy renewal
