Ordered a bread maker 17th April and they said it was delivered 21st, however the product was never delivered and still has not been. Panasonic despite multiple complaints have refused a refund...
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Panasonic Customer Care UK
Panasonic UK
1 month ago
Dear Customer,
Thank you for your feedback and let me apologize for the inconveniences that we have caused.
As I can see, the case is on its way to be resolved however there were complications on the way, both on our end as well as on the delivery company's, for which I am very sorry.
This is certainly not the level of service we aim to provide, and we deeply regret the frustration caused.
I am certain that my colleagues have done all that was in their power to solve the matter as quickly as possible, however, when working alongside a delivery company, the conveyed information might not be intercepted in a timely matter which leads to miscommunication and further delays.
Nevertheless, we can only apologize for the delay in solving the matter and for the trouble caused.
Again, I am truly sorry for the way the situation has unfolded, and I completely understand your frustration, and I hope that the refund will go through in the upcoming days.
Kind Regards,
Panasonic Customer Support Team
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ตรวจสอบ#โดย #Feefo #แล้ว
1 month ago
Well done Panasonic
Quick turn around and good communication about delivery. Very pleased and would recommend.
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1 month ago
After a minor problem Panasonic sorted it straight away. Phones went to work immediately. Thanks
Ps our bread maker is still working after 8 years regular use
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PB
Pauline Bissett
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GBR
1 month ago
Pauline Bissett พูดเกี่ยวกับ Panasonic UK ว่าอย่างไร:
Great microwave
Good product, good price and free delivery.
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PS
priscilla Smith
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GBR
1 month ago
priscilla Smith พูดเกี่ยวกับ Panasonic UK ว่าอย่างไร:
Panasonic a gem performer
brilliant quick response item arrived beautifully packed within a couple ,of days .
The microwave is brilliant and just the right size and with excellent performance.
I first had a panasonic 40 years...
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DG
David Grierson
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GBR
1 month ago
David Grierson พูดเกี่ยวกับ Panasonic UK ว่าอย่างไร:
Brilliant.
My new microwave came on time with a very helpful man , brought it right into my flat and put it where I wanted it. The machine is great as my old one was wearing out had it for 20 years. This is my...
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ลูกค้าที่ไว้วางใจได้
ตรวจสอบ#โดย #Feefo #แล้ว
1 month ago
Very pleased.
Our last Panasonic bread maker lasted nearly 20 years. The new one was delivered next day, and well packaged. It’s simple to use and the design has improved over the years.
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LH
LH
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GBR
1 month ago
LH พูดเกี่ยวกับ Panasonic UK ว่าอย่างไร:
Excellent communication & delivery
Excellent communication with regular updates and rapid delivery, thank you 🙏🏻
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ลูกค้าที่ไว้วางใจได้
ตรวจสอบ#โดย #Feefo #แล้ว
1 month ago
Good service experience from Panasonic.
Very efficient & prompt. Delivery in line with progress information. All in all, very good service & logistics.
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ตรวจสอบ#โดย #Feefo #แล้ว
1 month ago
Quality Product
Quality product (a microwave) purchased May 26. Easy to order through website. Delivered on time
Panasonic UK was established in 1972. Since then the company has grown substantially and become a leading supplier of consumer and business related electronics products.
Panasonic UK was established in 1972. Since then the company has grown substantially and become a leading supplier of consumer and business related electronics products.