Gregory, thank you for your feedback and your time on the telephone discussing the situation prior. As we discussed this is not the usual experience our customers receive and we apologise it did not meet the high standards we set. Thank you for the feedback on our head office team and It is reassuring to hear that our team were quick and efficient in responding to the issue. As per our discussion on the telephone, we have been able to investigate the specific details further and on this occasion have identified that there was a delay with one of the thousands of payments we process that caused a delay when you were at the dealership. Once we knew of the delay we took action to rectify the situation and sent our own funds to ensure you were delayed no further. We can completely appreciate the frustration this caused and as a result of your feedback we are working with our payment partner to ensure this cannot happen again. Jeremy, Sales Manager.
