Online Tank Store. คำวิจารณ์

Thanks for taking the time to leave us feedback. We appreciate that delays over the Christmas period are frustrating. In this instance, your order was received on the evening of the 18th December for which an 'Order Confirmation' email was sent to the provided email address. Another email was then sent on the 20th confirming that dispatch would be on the 2nd January 2024. It appears you may not be receiving our emails so there are a number of checks you can do; it may be worth checking your junk inbox as they may have disappeared into there. Alternatively, please check the email address that was entered at the checkout page for any typos as this can also be the case.These products are shipped very quickly in normal circumstances (the items are sent on a next working day service once dispatched as standard). Our postage cost for this item is governed by the manufacturer as this particular product is sent direct from them, in this instance. In this case, the dispatch period was longer due to the annual Christmas Break where all of our manufacturers 'shut down'. This is the only time all year that they do so and we put up a store notice on the website to advise of this. This is also why the individual dispatch date emails are sent. We hope this helps but please get in touch with our Customer Services Team and we will be more than happy to help further. We take a lot of pride in our Customer Service and will do all we can to support our customers.

Thank you for taking the time to leave us feedback and sorry this was how you felt. It was unfortunate that in this instance, the couriers were rough with the parcel, ignoring the 'Do not drag' tape specified by the manufacturer which meant that the tank arrived scuffed. For this, we apologised on their behalf and sought advice from the manufacturer in regards to the tank. They advised that feedback had been sent to the courier and the pictures of the scuffs were reviewed by the Quality Team. It was advised that the marks were superficial and would wash out with warm soapy water. We also offered a goodwill refund due to the issues that were experienced but have since not heard back. We are always more than happy to help and we would not wish for anyone to feel unhappy with our service. We also hope that from our other reviews, it is clear that we try and do all we can to help our customers. Please get back in touch and we will be more than happy to discuss further.

Thank you for taking the time to leave us a review - it is much appreciated! We are pleased the product and service met your expectations!

Wow, what a review. We are really pleased you were happy with the service offered here at the Online Tank Store. Feedback like this is what keeps us going! Thanks again, it means a lot to a business like ours.