Online Pound Store คำวิจารณ์

Hi Caroline, Thanks for your feedback, and we're sorry to hear about the delay and confusion with your order. A member of our customer service team has reached out with more information and an immediate resolution. Please respond at your earliest convenience. Kind regards, OPS

Hi, We’re really sorry to hear about your experience. This certainly isn’t the standard we aim to provide, and we completely understand your frustration—especially after multiple recent orders haven’t arrived as expected. We can confirm that a full refund has been issued for the missing and damaged items, but we appreciate that this doesn’t make up for the inconvenience caused. We’re currently reviewing our packing and dispatch processes to prevent this from happening again, and we’d genuinely welcome the opportunity to restore your confidence in us in the future. Thank you for bringing this to our attention. Kind regards, OPS

Hi Nicole, Thank you for your feedback. We’re very sorry to hear about your experience. This is certainly not the standard we aim to provide, and we take your comments regarding delivery, product quality, and condition extremely seriously. We understand how disappointing this must have been, especially after your initial positive impression. A member of our team has reached out to you directly to investigate this fully and make things right. We’re committed to looking into what went wrong here and using your feedback to improve our service. Thank you again for bringing this to our attention. Kind regards, OPS