Online Pound Store คำวิจารณ์

Hi Jodie, Thank you for taking the time to leave an honest review, and we really appreciate your feedback regarding our prices! I am so sorry about the broken Oreos and the missing cleaning product. Packing heavy liquids in the same box as fragile snacks definitely requires better protection, and I’m passing your comments straight to our warehouse manager to review how we pack mixed orders. We want to make this right straight away. I've sent an email asking which item was missing, and I’ll instantly process a refund for the missing cleaning product and the damaged biscuits. Thank you for giving us another shot on your next order, and we’ll make sure your next delivery is packed to perfection! Best regards, OPS

Hi, Thank you for sharing your honest feedback, and I am sincerely sorry for the terrible experience you had with this order. You are completely right to be disappointed. While courier losses are out of our direct hands once parcels leave our warehouse, a 12-day wait without the items you ordered is completely unacceptable. As confirmed in our emails, I have processed a full refund for your order. We are actively investigating this failure with Evri's management team, as this is nowhere near the standard of service we expect for our customers. I appreciate your patience throughout the process, and I apologise again for the frustration caused. Kind regards, OPS