Online Pound Store คำวิจารณ์

Hi Mandy, We’re really sorry to hear you’re disappointed — we completely understand how frustrating it is when you’re waiting for a parcel, and it hasn’t arrived as expected. As mentioned in our email correspondence, your parcel has unfortunately experienced a delay within the Evri delivery network. As soon as you contacted us, we escalated this directly with your local depot to investigate the cause of the delay. They’ve advised that this can take 2–3 working days to receive a full update. Please rest assured, we are actively monitoring this for you, and if the parcel isn’t delivered in the meantime, we will be back in touch with a resolution as soon as we receive confirmation from the depot. We truly appreciate you giving us a try with your first order, and we’re very sorry that your experience hasn’t been smooth so far. Thank you for being so patient while we work to get this resolved. Kind regards, OPS

Hi, We're sorry to hear that an item was missing from your order. We've received your recent email and can see your previous attempts were sent to the incorrect address. Should you need to contact us in future, please email info@onlinepoundstore.co.uk or call us on 0161 817 5113. A member of our customer service team has responded to your email. Please reply at your earliest convenience. Kind regards, OPS

Hi Laura, Thank you for your feedback, and we’re very sorry again that items were missing from your order. This certainly isn’t the experience we want any of our customers to have. As soon as you contacted us, we issued a full refund for the missing items, but we completely understand the frustration of having to get in touch in the first place. We’re currently reviewing our picking and packing processes to minimise the risk of this happening again, especially with larger orders. We truly value your custom and your feedback — it helps us do better. We hope we’ll have the opportunity to provide you with a much smoother experience next time. Kind regards, OPS

Hi, Thank you for taking the time to leave a review, and we’re very sorry to hear that your items arrived damaged and faulty. This is certainly not the standard we aim to provide. As soon as you contacted us regarding the damaged pill organiser, we issued a full refund. We’re also concerned to hear about the issue with the Elbow Grease spray bottle, as products should arrive in perfect working condition. A member of our customer service team has reached out to resolve this for you straight away. We apologise again for the inconvenience caused and appreciate you bringing this to our attention. Kind regards, OPS