A little slow on the delivery updates, but arrived within timeframe. Surprised delivery was only one person so I had to help him carry carpet out the van - not sure how this would’ve worked for those...
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3 days ago
Excellent - both company and delivery service
Delivery service was excellent. Driver helped me carry it to our property.
Terrible, was told to wait another week after my delivery for lost.
Customer Services
Online Carpets
3 days ago
Hello Debbie,
Thank you for taking the time to share your feedback. We’re sorry for the disappointment and inconvenience caused by your delivery not arriving as expected.
The majority of our deliveries are completed within the expected timescales, although unforeseen circumstances can occasionally cause delays. When you contacted us, we offered to arrange a replacement, but we understand that you chose to proceed with a refund instead.
We appreciate that this was a frustrating experience and regret that we did not meet your expectations on this occasion.
A member of our Customer Care team will be in touch shortly to learn about your experience.
Kind Regards
Suzanne
Online Carpets
Onlinecarpets.co.uk are a flooring supplier who stock a wide range of carpets, underlay, vinyl flooring and laminate flooring to suit a variety of needs.
Once you have read their reviews please visit their site on the link below.
Onlinecarpets.co.uk are a flooring supplier who stock a wide range of carpets, underlay, vinyl flooring and laminate flooring to suit a variety of needs.
Once you have read their reviews please visit their site on the link below.