Recently the system has been running slow and lagging quite a bit, whether this is a system thing or caused by the number of objects on the map is unknown to me. But it is making the system quite...
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Holly Flynn
OnePlan
1 year ago
Thank you for taking the time to respond! I'm sorry you are having issues with the software. I have passed your comments on to the Product team who will look at the lagging, the number of objects should not be slowing you down. In the meantime, please don't hesitate to reach out to support@oneplanevents.com and a member of the team will be happy to discuss this further.
We had exceptional customer service from Devin! He is very responsive to our questions and has helped us with any troubleshooting. We have already recommended OnePlan to other partner organizations!
Listen and be honest. I have tried cancelling my contract as I am no longer a business and find this expensive but have been renewed even after making clear I no longer want to continue
Jessica Newland
OnePlan
1 year ago
Hi there, thank you for your feedback. We cannot find a record of a paid subscription ever being live for your account, could you please get in touch with support@oneplanevents.com to discuss this further?
OnePlan is a collaborative event and venue planning software used by over 25,000 events and venues in 100+ countries, including major sports teams, International Federations, music festivals, town events, local governments and more. Its easy-to-use software enables event organisers to visually plan their event sites collaboratively with stakeholders, and with pinpoint accuracy.
OnePlan is a collaborative event and venue planning software used by over 25,000 events and venues in 100+ countries, including major sports teams, International Federations, music festivals, town events, local governments and more. Its easy-to-use software enables event organisers to visually plan their event sites collaboratively with stakeholders, and with pinpoint accuracy.
