Niseko Portfolio คำวิจารณ์

Dear T****, We’re thrilled to hear that you found our service exceptional! Providing a seamless and enjoyable experience for our guests is always our top priority, and your kind words mean a lot to our team. We truly appreciate your support and hope to welcome you back again soon! Best regards, Emile Crovisier Guest Services Manager Niseko Portfolio

Dear Michael, Thank you for your kind words! We’re delighted that you found our team helpful and welcoming both before and during your stay. It’s wonderful to know that picking up your ski passes was a smooth process and that we made your arrival seamless. We truly appreciate your feedback and look forward to hosting you again in the future! Best regards, Emile Crovisier Guest Services Manager Niseko Portfolio

Dear J****, Thank you for your kind comments! We’re so glad to hear that you found us responsive and helpful in addressing your questions. Ensuring a smooth communication experience is always a priority, and we’re happy we were able to assist you throughout your stay. We appreciate your feedback and look forward to welcoming you back in the future! Best regards, Emile Crovisier Guest Services Manager Niseko Portfolio

Dear K****y, We truly appreciate you taking the time to share your experience. We’re so glad to hear that our staff helped make your first Niseko trip memorable and that the shuttle service was a highlight for you. Regarding the lift passes, we sincerely apologize for the confusion. As the passes were booked through an agent, we assumed everything had been fully explained to you. However, we understand now that this led to some unexpected issues, and we will ensure that we clarify the process more clearly for future guests. We’re also glad to hear that the portable WiFi we provided helped temporarily resolve the issue while we worked on fixing the technical issue with the main connection. We’re actively working on improving the WiFi experience for all our guests moving forward. Thank you for your kind words on our service! Best regards, Emile Crovisier Guest Services Manager Niseko Portfolio

Dear T****, Thank you so much for your kind words! We’re delighted to hear that you had a “heavenly” stay with us. It’s wonderful to know that our team was able to accommodate your special requests and make things as seamless as possible for you. We love ensuring our guests have an easy and enjoyable stay, especially when it comes to transportation and logistics. It was a pleasure having you with us, and we hope to see you again on your next trip to Niseko! Best regards, Emile Crovisier Guest Services Manager Niseko Portfolio

Dear K******, Thank you for sharing your feedback! We’re thrilled to hear that you had a great experience at Hangetsu. It’s wonderful to know that everything met your expectations, and we’re happy to have been a part of your stay. We look forward to welcoming you back in the future! Best regards, Emile Crovisier Guest Services Manager Niseko Portfolio

Dear M*******, Thank you for sharing your experience! We’re so glad to hear that First Tracks helped make your time in Hirafu even more enjoyable. It’s great that the check-in process was seamless and that everything went smoothly after you arrived. We’re happy that everything worked out well for you, and please know that we are always available to assist with anything you may need during your stay. We appreciate you taking the time to share your thoughts and would love to welcome you back in the future! Best regards, Emile Crovisier Guest Services Manager Niseko Portfolio

Dear ******, Thank you so much for your kind words! We’re delighted to hear that you had a great time with us. It’s wonderful to know that the location, facilities, and shuttle service all contributed to your enjoyable experience. We always aim to make our guests’ stays as seamless and comfortable as possible, and it’s great to hear that everything met your expectations. Best regards, Emile Crovisier Guest Services Manager Niseko Portfolio

Dear *****, Thank you so much for your wonderful review! We’re thrilled to hear that you had such a positive experience with us and that the service was up to your expectations. It’s always our goal to provide excellent service to make every stay memorable, and we’re so happy we succeeded in doing that for you. It’s fantastic to know you’re already planning to return both this summer and next winter! We can’t wait to welcome you back and ensure your next visits are just as enjoyable. Thank you again for your kind words! Best regards, Emile Crovisier Guest Services Manager Niseko Portfolio