I ordered the pyjamas from my home in Scotland for my son to collect at his local Next store in Bridgewater, Somerset.Unfortunately, on arrival at the Bridgewater store, the order had already been...
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Ujwal Mayavanshi
Next
10 months ago
I’m really sorry to hear about the mix‑up with your order and the experience your son had at the Bridgewater store. That must have been frustrating, especially with the pyjamas being part of his birthday gifts. I’m glad Customer Services stepped in quickly to resolve the issue and arranged next‑day delivery to make sure he still received them in time. We would love to know more about what happened and make sure everything has been resolved for you. Please drop us an email at feefo_queries@next.co.uk and we'll do our best to make things right.