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Thank you for sharing your feedback with us. I’m very sorry to hear that you received the wrong size of Crocs, and that this isn’t the first time you’ve experienced this issue. We understand how frustrating it must be, especially when you don’t encounter sizing problems when ordering directly from Crocs. Your comments about size comparison are very valuable, and we’ll ensure they are passed along to the relevant team so we can review and improve the accuracy of our sizing information online.