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Thank you for your message. Monique, I’m very sorry to hear that you weren’t given the choice of delivery options and that your next-day delivery did not arrive as expected. We understand how frustrating this must have been, especially after paying for the service. I’m glad to hear that the cost of next-day delivery was refunded after you contacted us, but I sincerely apologize for the inconvenience caused. Your feedback is important, and we’ll ensure it is shared with the relevant team so we can review and improve the delivery process.