Thanks for your review, we appreciate all feedback. We're passionate about service and we want to get everything right.
We're glad we got to speak with you over the telephone and as advised, unless you submit proof of ownership and schedule some time with us to go through the claim notification process we can't proceed. We have investigated and it appears your policy data was not shared with our Claims team instantly, this was a technical error for which we do and have apologised and has now been fixed, however, this has not impacted the time it has taken to progress your claim. we do hope you're able to schedule the time with our team to progress your claim.
We do offer what we advertise, we do also need information from you and a little of your time to progress the claim. Thanks, Team NextGen
