Hi Ulrich, thank you for your feedback. As much as we'd love to agree to your statement that we're the cheapest in the market, we can't. We do however offer competitive prices and service is really important to us. We do have terms and conditions, as every insurance product does, however, providing you've met the criteria laid out and agreed by you within the purchasing journey, you really need not fear! Customer service and helping our customers in their moment of need is what we pride ourselves on. Please give us a call and we'll try to alleviate your fears - our team are available on 01206 688097 or at hello@nextgeninsurance.co.uk. Thanks, Team NextGen