The product is good, and if there is anything wrong, they do put it right very quickly, but do wish they could get regular drivers on their delivery routes, as it would make things go much more...
อ่านเพิ่มเติม
Natures Menu
Natures Menu
10 years ago
Thank you for your feedback, it is reassuring to know you are happy with the product.
I do understand your comment in regards to drivers being on regular routes, we do try to keep the same driver on the routes where we can, however this is not always possible when adhering to legal driving restriction, holiday cover and so on. As all our drivers are employed by the company and have full training there should be continuity on our deliveries, if this is not the case and there are any issues please contact our office so we can resolve these for future orders.
Natures Menu will always try our best to ensure our customers’ needs are fulfilled where possible.
Many Thanks
Natures Menu Customer Services.
Generally a good product, though would be even better with a little less water content which is evident when defrosted. Perhaps more specialist complete raw diets for example Senior dogs and puppies...
อ่านเพิ่มเติม
Natures Menu
Natures Menu
10 years ago
Thank you for sharing your comments. We do not add any water to our products, any moisture within the product is naturally occurring.
Natures Menu has raw diets for both senior dogs and puppies and also has a complete diet for those dogs who have wheat and gluten allergies and allergies to chicken.
Our complete and balanced foods follow the Fediaf guidelines for completes foods and they contain the vitamins and minerals that are required within the diet.
There are natural oils within the meats which are sufficient in most cases. We leave the owner to make the decision about adding further oils as every pet is considered an individual.
In regards to the price banding this was in accordance to the yearly spend and at the discretion of the Finance Manager. Our pricing structure has since changed and we now have a specific price band for breeders.
Natures Menu are pleased that you have found an alternative that is more suited to your needs.
Natures Menu Customer Services.
Excellent delivery service and the dog loves the food
Natures Menu
Natures Menu
10 years ago
Thank you for your positive Comments and taking the time to leave us Feedback.
I am pleased your happy with the service that we provide.
Many Thanks
Natures Menu Customer Services.
Great service, great food! My dog is so much better after starting on Nature's Menu. He now has no skin problems and is 100% full of beans daily :)
Natures Menu
Natures Menu
10 years ago
Thank you for your positive Comments and taking the time to leave us Feedback.
I am so pleased that your Dogs skin condition has improved and is he is now full of beans!
If you get chance post a picture onto our facebook page, I would love to see a picture of him.
Many Thanks
Natures Menu Customer Services.
Products are excellent and staff are all great and give fantastic customer care
Natures Menu
Natures Menu
10 years ago
Thank you for your Positive Comments and taking the time to leave us Feedback.
I am pleased your happy with the service and level of Customer Care that we provide.
Many Thanks
Natures Menu Customer Services.
Great raw food my Chinese crested powder puff has colitis and this is the only food that doesn't make him ill and he loves it, its that good ive put my miniature poodle on it also. The delivery...
อ่านเพิ่มเติม
Natures Menu
Natures Menu
10 years ago
Your positive comments are appreciated.
I am pleased you are happy with the products and that your dogs are enjoying eating it.
Many Thanks
Natures Menu Customer Services.
Thank you for your Positive Comments and taking the time to leave us Feedback.
I am pleased your happy with the Delivery Service that we provide.
Many Thanks
Natures Menu Customer Services.
Delivery always on the day requested and all items always delivered.
Natures Menu
Natures Menu
10 years ago
Thank you for taking the time to leave us Feedback.
I am pleased your happy with the Delivery Service that we provide.
Many Thanks
Natures Menu Customer Services.
I have been ordering meat from you for over 12 years and am really happy with the service and products. If I have to pick holes it is that:
There are insufficient spaces to write proper instructions...
อ่านเพิ่มเติม
Natures Menu
Natures Menu
10 years ago
It is always lovely to hear from our long standing customers and your comments are very important to us. Natures Menu was aware that we did not provide enough space in the comments box on-line to ensure clear delivery instructions could be written, this has now been addressed providing space for approximately 250 letters.
Our Drivers are now being extensively trained in Customer Services as we believe their role is so much more than just delivery drivers, however with packing you will always find some are better than others.
In regards to your 400g mince blocks, if you are at all unhappy with the quality please let us know as soon as possible so we can correct any issue you have immediately. Our 400g blocks have a 12 month best before date on them and should not smell chemically as nothing is added to them, please contact our Customer Service Department to enable us to look into this and exchange them for you.
We really do appreciate your views and ongoing custom and look forward in continuing to provide our service and products to you for many more years to come.
Kindest regards.
Natures Menu Customer Services.