I don't think I saved much $ at the end of the day after all. The lady I dealt with over the phone was nice and helpful though
0
แบ่งปัน
ลูกค้าที่ไว้วางใจได้
10 years ago
So far very happy with the service.
I was very happy to be sent emails of 241 sailings, and when interested in one, I was helped to book. If everything goes well with the booking I will recommend the company and possibly buy from them...
Very happy with people over the phone, I'm not good on computer.
Found the start hard getting to know the sites to go over with 3 passwords a little hard, but over the phone was very easy, zoey from 241 was terrific.
0
แบ่งปัน
ลูกค้าที่ไว้วางใจได้
10 years ago
Pleasant but pushee sales people
Hard sell but got the job done in reasonable time.
Never get to talk to same person on follow-up.
Not much product knowledge other than what they can eventually find on screen.
Typical of RCI service.
Customer Service
My241 Rewards
10 years ago
Thank you for your feedback. We are sorry to hear that you did not manage to speak to the same consultant twice. Normally you have a dedicated cruise consultant, however if that consultant was on annual leave or off sick this could have impacted that experience. We were glad you were dealt with in a reasonable amount of time.Regarding product knowledge we have brought this to the attention of our training officer to ensure all of our staff are adequately trained. We notice you have now booked with us and hopefully we can restore your confidence by making it a memorable trip and answering any further questions you may have.
the service was ok, no better or no worse than i receive via other travel agents. As it is hard to get 241 vouchers i would have trouble recommending this service. The discounted price at times are...
Price surprisingly good in this instance compared to the RRP.
We found the interaction to be good and were really happy with the quoted price for our proposed cruise. Just waiting back (still) for a response on how to go about getting further vouchers.
