Hi there - it looks like you have included feedback about the product itself within the "Service" section of the review as well. If our service was indeed worthy of a 2-star rating on this occasion, then I'd like to do whatever it takes to put things right. Would you mind shooting an email to hello@myscoot.co.uk so I can straighten things out? We pride ourselves on the highest customer service values, including pre-purchase information, quick & accurate delivery timeframes and personable support. If we failed to meet our ambitions, then we'd like the opportunity to inspect & adapt without delay.