Mundy Cruising คำวิจารณ์

Many thanks for responding to our feedback email and also for your time earlier today. I am sorry that you feel we did not try to understand or help with your mid cruise issues. When we received your email we immediately contacted Regent in the UK to find out if they had any further information on the situation, and if so, what action would be taken. They advised at this stage that everything would be handled on-board and they were unable to give us any update. We then put this in writing to Regent and requested that they escalate the complaint to their Head Office. We have since spoken to the cruise line to find out if they have any further news for you. Regent UK have been advised how to proceed with the situation and you will be hearing from them very soon with their offer of compensation. If you would like to discuss this further please do call on 020 7399 7670 and I can pass on any further comments you may have to the cruise line. Best regards Sharon