Arrangements not well handled, but a good courtesy car and repair.
They did not contact me after I had sent all the relevant material.The first thing I heard was from the hire car company.Thankfully they gave me contact details for the garage chosen. I found that I...
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Customer Care
MG Insurance
4 years ago
Many thanks for your feedback and our sincere apologies for the lack of contact and the phoning around you had to do. This is not our normal level of service and you should have been kept informed of the process throughout the life of your claim. We have addressed these issues with the file handler and further training has been provided. Please be assured that this is not our normal high standard of service. Once again, many thanks for letting us know and our full apologies.
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ลูกค้าที่ไว้วางใจได้
6 years ago
Very good experience from start to finish, very good customer service and arrangements made by all involved.
I was kept informed at every stage. The loan vehicle supplied was excellent, even when I felt that the replacement car was too big. Another one was delivered. All staff involved were courteous and...
