M&Co คำวิจารณ์

Thanks for your feedback — we’re pleased you liked the coat, but sorry to hear the sizing wasn’t right and that the returns process didn’t meet your expectations. We understand how frustrating it can be when returns take longer than expected and when it’s difficult to get through to support. We’re also sorry the return fee felt disappointing — we know that’s an important part of the overall experience. Your comments are appreciated and will be shared with the relevant teams so we can look at improving both the returns journey and customer support access.

Thanks for your feedback on the cotton broderie top. We’re glad you like the item itself, but it’s disappointing to hear the delivery to store took longer than expected. Click & collect should be a simple and convenient option, so delays like this aren’t what we aim for. We appreciate you flagging it — we’ll pass this on to the relevant team to help improve the service.