Unhelpful and intransigent would not use again!
The product provided had a white skin, this is blatant mis-representation.
I was offered a refund if I payed for the return postage after already paying
For shipping on the "not as advertised" product!!
Marshalls Seeds
Marshalls Garden
12 years ago
Thank you for your feedback.
We do appreciate your information when you called our Customer Services on the 2nd October.
We asked you to return the Garlic so we could see what is going on with the productas all bulbs of the Carcassone we had were all to specification.
A full refund of your postage cost was offered.
Kind regards
Susan Nixon
Customer Services.
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12 years ago
Prompt service and have never had any problems with Marshalls. Products that I have bought…
Prompt service and have never had any problems with Marshalls. Products that I have bought from them are always of good quality and fit for purpose
0
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12 years ago
Service by return, excellent
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12 years ago
Some seeds did not germinate as well this year. Perhaps poor seeds from bad year…
Some seeds did not germinate as well this year. Perhaps poor seeds from bad year in 2012, and very poor spring this year.
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12 years ago
plants well packaged for post but it took nearly a week for them to arrive,…
plants well packaged for post but it took nearly a week for them to arrive, so plugs were dried out and wilting. Why does it take so long? Surely plants need to be delivered rapidly to ensure they...
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Marshalls Seeds
Marshalls Garden
12 years ago
Good afternoon Mr Hallows.
Thank you for your feedback.
We are addressing the time taken to get the plants delivered to you. A replacment is on its way to you.
Kind regards.
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12 years ago
Good catalogue and imformative
Good catalogue and imformative
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12 years ago
Yes very good and I like the catalogue
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12 years ago
I have used Marshalls Seeds for a number of years now and they have always given…
I have used Marshalls Seeds for a number of years now and they have always given excellent service by immediate acknowledgement of your order, prompt dispatch with notification of non time specific...
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12 years ago
Transactions always go very smoothly and items arrive in good time.
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12 years ago
Packaged well & arrived on time
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12 years ago
Pleased with the products but the cost of post and packaging makes purchases not viable…
Pleased with the products but the cost of post and packaging makes purchases not viable for myself in the future.
When you have made a purchase and pay these charges you then see offers where there...
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Marshalls Seeds
Marshalls Garden
12 years ago
Thank you for your feedback,
We are sorry to hear the postage costs are not viable for yourself, The postage that we charge are set costs no matter how many items you order, orders will be charged £1.95 if you order seed and £4.95 for any other products.
This charge is calculated not only on the postage cost but also the packaging and labour that is used to send the orders.
Unfortunately, as many companies do, we change our offers on a regular basis so can not always guarantee when there will be Free Postage offers on,
I have sent you a personal email with a code for you to use for Free Postage and Packaging on your next order.
Sophie Smith - Customer Services
Here at Marshalls we always try to give our customers the best varieties of vegetables and fruit. Attention to detail carries right through every aspect of our business - from product quality, customer service to final delivery.
Here at Marshalls we always try to give our customers the best varieties of vegetables and fruit. Attention to detail carries right through every aspect of our business - from product quality, customer service to final delivery.