Marks Electrical คำวิจารณ์

Good Morning, Thank you for your review and I am sorry your item became faulty and you are unhappy with the reduction on your credit which does fall in line with the Consumer Rights Act 2015. For an item over 6 months old, the retailer has the right to make a reduction to any credit or refund in line with the "Fair Use" section of the act, and the act does state the below for any item between 6 months and 6 years old: "Six months or longer: You must give the retailer one opportunity to repair or replace it before you can claim a partial refund, and the burden of proof is on you to prove the product is faulty." The uplift number provided only has a limited time with which to return the item to us, once this has expired we will be unable to accept a return on the item. Kind Regards Marks Electrical Customer Services Team

Good Afternoon, Thank you for taking the time to leave a review and we are sorry there was an issue with installation of the item. Having reviewed the order we cannot see any payment was made for an installation service however if you would like to call customer services on 0116 2515515 option 2 then option 1 we would be more than happy to look into this for you. We look forward to hearing from you and once again we are very sorry for any inconvenience caused. Kind Regards Marks Electrical Customer Services Team