Flights were fine and on time however I was charged for a bag on return journey and showed the check in operative paperwork to this effect and was told sorry not its not on the system you will pay
Darrel Tinnion
ManxFlights
10 years ago
Thank you for your feedback, and your time on the phone.
As discussed, I arranged for the airline to investigate and they found an error with the link between the airline system and the check-in desk, which resulted in your pre-paid bag not showing. The airline has now has refunded the additional amount paid, which should show within 5 working days.
Apologies for the inconvenience caused and thanks again for your feedback.
Regards
Darrel
ManxFlights
0
แบ่งปัน
ลูกค้าที่ไว้วางใจได้
ตรวจสอบ#โดย #Feefo #แล้ว
10 years ago
It took several days for email confirmation of my flight.
Darrel Tinnion
ManxFlights
10 years ago
Thanks for your feedback.
Apologies for the delay in you receiving your confirmation, we've investigated and found the original confirmation bounced back as an undeliverable email. It was rejected as spam.
We've now implemented a change which will alert us if a confirmation is not delivered.
Thanks again for your feedback and apologies for the inconvenience and delay.
