Long Tall Sally คำวิจารณ์

I am very sorry to hear about your disappointment with your recent Long Tall Sally items. We certainly want you to be happy with your purchases, and it’s clear we’ve missed the mark this time. Regarding your attempt to reach us, we have checked our records and cannot see any incoming calls from the telephone number associated with your order. Please note that our UK-based customer care team is available to help you via phone from 8am–6pm (GMT), Monday to Friday. We understand you are hesitant to pay for a return when the items did not meet your expectations. To help us resolve this for you immediately, could you please provide a few more details or photos of the items via our contact form here: https://help.longtallsally.com/hc/en-gb/requests/new Once we have these details, we can look into the quality issues and discuss the best way to handle your return and any associated costs.

Thank you for your feedback — we really appreciate you taking the time to share your experience. We’re sorry to hear that you’ve been having ongoing issues with the returns portal. While we’re glad our customer service team has been able to respond quickly and help resolve things for you, we completely understand that this doesn’t make up for the inconvenience caused by the portal not working as it should. Please be assured that we take this seriously, and your feedback will be passed on to the relevant team so we can investigate and improve the experience.

We’re very sorry to hear about your experience and understand how disappointing this must have been. The issues you’ve described — from the quality and fit of the items to the unexpected deduction from your refund and lack of response from our customer service team — are not acceptable and fall short of the standards we aim to provide. We sincerely apologise for the frustration and inconvenience caused. Your feedback is extremely important to us, and we will be sharing it with the relevant teams to investigate what went wrong and ensure improvements are made.