Long Tall Sally คำวิจารณ์

We’re really sorry to hear about the delay with your delivery and the frustration this has caused. Waiting over 4 weeks for your order is far from ideal, and we understand your concerns regarding the return timeframe. As the delay was outside of your control, we’ve made an exception in this case and your return will still be accepted despite being outside of the usual 28-day period. We appreciate you bringing this to our attention and apologise for the inconvenience caused.

It’s frustrating when the cost and effort of returning an item ends up being more hassle than the item is worth, especially when something doesn’t fit properly. That shouldn’t discourage you from being able to exchange or resolve an issue with your order. I’ll make sure your feedback is passed on, particularly around how return costs can impact whether customers feel able to report sizing problems at all. That’s really important for improving the overall experience.