Hi there,
Thank you for your review, and we're really sorry to hear about the delay on this occasion.
This is the first time we've been made aware of an issue with your order, and now that it's on our radar, we’re taking immediate steps to resolve it! :)
Our 24-hour delivery service to Ireland is usually extremely reliable, but tracking shows that your parcel may have encountered a delay at the courier's main depot due to a slight address issue. As a result, it hasn’t yet left their facility.
We’ve reached out to you via email to confirm your delivery details before we arrange a resend. Please check your inbox and spam folder just in case. The original parcel will likely be returned to us as undelivered, but we don’t want to keep you waiting any longer, so we’re ready to send a replacement as soon as we have confirmation.
If you ever experience a delay or have any concerns, please don’t hesitate to contact us directly at customer.services@linwoods.co.uk, or by phone on 00 44 28 3756 8477. We're always happy to help and quick to resolve any issues.
Thank you again, and we look forward to getting your order to you as soon as possible. Kind Regards,
Linwoods
