Lily's Kitchen คำวิจารณ์

Hi there, thank you for taking the time to leave us this feedback. I'm very sorry to hear you had this experience with our order and services. I want to reassure you that we respond to every email we receive, although during particularly busy periods it may take us a little longer than usual. When an email successfully reaches us, our system automatically sends an acknowledgement containing a 6‑digit ticket ID. As you mentioned not receiving any response, I had a look into our system and I'm unable to find a recent contact from this email, so it seems your message didn't reach us. I really do apologise for any inconvenience caused by this. Regarding the missing recipe, I've arranged a replacement order for this to be dispatched along with some treats for your little one, and you will receive an email confirmation shortly. We hope this helps, however if you would like to discuss this further, please do get in touch with us at hello@lilyskitchen.co.uk and we will be more than happy to help.