Leisure Guard Travel คำวิจารณ์

Thank you for your feedback. I have reviewed the notes on your policy and based on the information i have available to me, it would appear you're looking to speak to someone about a potential claim. If so, this is a matter for the claims team and not Leisure Guard as it is AXA that is your claims handler. I can see that this is not the first time you have contacted us about this, so i have escalated this as a matter of urgency and requested someone from the claims team make contact with you as soon as possible I apologise for any inconvenience caused and if you have not heard back from them within a few days, please let us know at leisureguard@rockinsurance.com and we will endeavour to help as best we can. On the subject of the review, the invite was designed to capture your feedback on the service received when you actually bought the policy, so aside from the issue above, can you confirm that the rating provided reflects the overall service received at the point of purchase? If so, please let us know of any other issues or if you were happy with the service, please re-rate the review based on this. Regards Leisure Guard team

Thank you for your feedback. I am pleased to see that you're happy with the service received and grateful that you'd consider using Leisure Guard in the future. If you need to contact us at any point, our details are in your policy documentation. Regards Leisure Guard team