Excellent customer service. Booked using the Internet and got my return date wrong. Family tells me to speak to someone direct as I find this format confusing.! Next day I realised the error and they...
อ่านเพิ่มเติม
Shelley P
Leisure Guard Travel
3 years ago
Good Morning,
Thank you for leaving a review.
The review of excellent service is not reflected in the star rating of 3 stars, was there an issue that you feel was not rectified.
If the star rating was an error, would you re-rate the review.
If you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Leisure Guard Team.
Filling in the questions was easy but I had to contact the company a second time to get a paper copy that option should be given
Shelley P
Leisure Guard Travel
3 years ago
Good Morning,
Thank you for leaving a review.
The website states that documents can be posted on requested, it is not automatically posted.
We will forward your feedback to review our processes for customer satisfaction.
If you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Leisure Guard Team.
MS
Mrs Sandra Simm
3 years ago
I need to add to my policy that I take statins for Cholesterol although my Cholesterol is only 4 can you advise about adjusting my policy
Shelley P
Leisure Guard Travel
3 years ago
Good Afternoon,
Thank you for your further comments.
To add medical conditions, you will need to contact the call centre, the contact number can be found in your policy documents.
If you are happy that the issues regarding posting of your policy have been resolved, please look to re-rate your review.
Kind Regards,
Leisure Guard Team
Good service, easy to use site will definitely recommend them to friends and family. Peace of mind now I'm coved for my holiday
Shelley P
Leisure Guard Travel
3 years ago
Good Morning,
Thank you for leaving a review.
We are pleased to hear you found the site easy to use and you would recommend Leisure Guard.
If you require further assistance, please do not hesitate to contact us.
Kind Regards,
Leisure Guard Team.
Very helpful Customer Service! Friendly and efficient! I would recommend them!
Shelley P
Leisure Guard Travel
3 years ago
Good Morning,
Thank you for leaving a review.
We are pleased to hear you were happy with the customer service and you would recommend Leisure Guard.
If you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Leisure Guard Team.
วันที่ซื้อ: 11/01/2023
0
แบ่งปัน
MB
Mr Christopher Berry
3 years ago
Mr Christopher Berry พูดเกี่ยวกับ Leisure Guard Travel ว่าอย่างไร:
I am pleased so far. I am waiting for a hard copy of the policy by post.
Shelley P
Leisure Guard Travel
3 years ago
Good Morning,
Thank you for leaving a review.
We are pleased to hear you were happy with the service.
We can confirm the policy has been sent in the posted.
If you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Leisure Guard Team.
วันที่ซื้อ: 09/01/2023
0
แบ่งปัน
MD
Mr Robert dowle
3 years ago
Mr Robert dowle พูดเกี่ยวกับ Leisure Guard Travel ว่าอย่างไร:
i cannot answer this question as i have not as yet used it for travel . if you want me too i will on my return.
Good Morning,
Thank you for leaving a review.
We are sorry to hear you had difficulties when using the website, we do have a live chat facility when you are purchasing the policy via the website to offer assistance, there is also the option to call the contact centre to speak with an agent.
We will forward your feedback to be reviewed for customer satisfaction.
If you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Leisure Guard Team.
