Leisure Guard Travel คำวิจารณ์

Thank you for your feedback. I am pleased to see that you're happy with the service received and grateful for your continued custom. If you need to contact us at any point, our details are in your policy documentation. Regards Leisure Guard team

Thank you for your feedback. I am pleased to see that you're happy with the service received and i will ensure that your comments are passed back tot he advisor you spoke to. Regards Leisure Guard team

Thank you for your feedback. I apologise for any inconvenience caused. Our records suggest that although the initial email containing your policy documentation was unsuccessful, attempts after that appear to have been received by your email provider. If this is not the case, please let us know and will arrange for another copy to be forwarded to you. Aside form the policy documents, can you confirm that the rating provided reflects the overall service received at the point of purchase? If so, please let us know of any other issues or if you were happy with the service, please re-rate the review based on this. Regards Leisure Guard team

Thank you for your feedback. I apologise for any inconvenience caused and fully appreciate your frustrations. It may be prudent in this case to provide some additional context and I accept this may not change your decision but might at least explain in more detail. Generally speaking, all travel insurance providers will have different acceptance criteria, policy terms and conditions and how those terms and conditions are applied in practice. The price of any medical screening to cover a pre-existing condition is essentially calculated relative to the risk posed based on the medical conditions declared. I note that you mentioned the price doubled, upon completing your medical screening. Here, I can appreciate the frustration but this was neither intentional nor as simplistic as it would seem. The underwriters had deemed the condition declared on your policy a low risk, and with that came a relatively low price, but the details of any pre-existing medical condition are considered their own merits and not in accordance with, or proportional to the price of your travel policy. In other words, this would have been the premium irrespective of the travel insurance policy cost. This is how it seemed so disproportionate when compared to the premium you paid for the travel policy, but Leisure Guard uses the same medical screening questions widely used within the travel insurance industry. It is true that not all insurers have the same approach, so I do not find it uncommon there are other insurers who consider pre-existing medical conditions differently, but we are unable to change the pre-existing medical screening acceptance criteria for the Leisure Guard travel insurance policies. Again, I accept this may not change, but hopefully explains the situation. Regards Leisure Guard team

Thank you for your reply. I appreciate that my initial response above may not have exactly answered the question, so I will contact you separately via email regarding this matter. Primarily because i will need to go into specifics about your policy and i am unable to do this on the public domain due to data protection regulations. I can however assure you that there is no intention here to capitalise financially on any customers personal circumstances. I am investigating this matter internally and will respond to you as soon as i can. Regards Leisure Guard team