Very reasonably priced considering age of husband (73) and he had 3 strokes but his health has been well controlled for 7years now and his GP keeps a good eye on him.
วันที่ซื้อ: 22/08/2023
0
แบ่งปัน
MR
Mr Robert Richardson
3 years ago
Mr Robert Richardson พูดเกี่ยวกับ Leisure Guard Travel ว่าอย่างไร:
sorted out very quick
วันที่ซื้อ: 21/08/2023
0
แบ่งปัน
MS
Mr John Skipp
Worcs
3 years ago
Mr John Skipp พูดเกี่ยวกับ Leisure Guard Travel ว่าอย่างไร:
Yes I would recommend LG. Not the most inexpensive but the staff member I spoke to was great, informative, and explained anything I didn’t get the first time.
You are not on your own when I say don't ask the same question two or more times as a customer it is very annoying the rest of the questions are pritty much standard.
Matt
Leisure Guard Travel
3 years ago
Thank you for your feedback.
Would you be able to elaborate on your comments please? Which questions are you referring to?
Once i have this, I will then be in a position to investigate and respond accordingly. I will not be able to go into specifics about your policy so if that scenario arises, i will contact you directly via email.
Regards
Leisure Guard team
ลูกค้าที่ไว้วางใจได้
3 years ago
You ask do I take for high blood pressure and to lower cholesterol tablets you ask this question at least twice for each tablet
Matt
Leisure Guard Travel
3 years ago
Thank you for your feedback.
I have reviewed your policy and the medical declarations made and i can now understand the comments.
Without going into specific detail about your policy on the public domain, the travel insurance industry will use a prescribed list of questions when trying to gather information about any medical condition. Depending on the answers given, this may change the subsequent questions as the algorithm will determine which questions are asked next. Sometimes, there may be medical conditions that are secondary to, or associated with other conditions so occasionally, the same question can be asked twice.
I can see that when this happened on your policy, you mentioned this had already been declared at the point of being asked a second time. We are unfortunately unable to change the order or content of the questions and it is a regulatory obligation for our advisors to read each question out in full and record the answer given by the applicant.
I apologise for any inconvenience this may have caused and I trust that this explains, but if you need me to be more specific, please let me know and i will contact you directly via email.
Regards
Leisure Guard team
