Leisure Guard Travel คำวิจารณ์

Thank you for your feedback. I understand there are several elements to your comments and i will address each one in turn. I am unable to go into any specific detail about your policy on a public forum but i will attempt to answer as best i can. Firstly, we unfortunately do not currently have a solution for customers to be able to make amendments to their policy online and I apologise for any inconvenience caused. A platform that allows customers to amend their policy online is currently in development but is unfortunately not operational at this time. Now the amendments themselves. I can see that when you spoke to one of our advisors, they were able to amend your policy accordingly. This is because our data protection regulations were sufficiently met. In other words, we were both speaking to the policyholder and also the policyholder was using their own debit or credit card to purchase the amendment. You have mentioned another policy, which i appreciate may have either been taken out or paid for by you, or even both, but if you are not the lead name on that policy, data protection regulations state that we are only able to make amendments to a policy upon speaking to the policy holder - this includes cancellation. Additionally, once we have established that we are speaking to the policyholder, any amendment they want to make that carries an additional premium must be paid for using a payment method registered to them. Again, i apologise for any inconvenience caused but we are bound by regulatory rules where data protection is concerned. I also appreciate that the above is somewhat vague so i can contact you directly with a more detailed explanation if required. The comments also relate to an occurrence after the initial sale of the policy and this is what the Feefo review invite is designed to capture can you confirm that the rating provided reflects the overall service received at the point of purchase? If so, please let us know of any other issues or if you were happy with the service, please re-rate the review based on this. Regards Leisure Guard team